Delivery, Returns & Refunds

Delivery

We individually package our plants with recyclable materials to ensure you receive the highest quality plants. Every plant leaves us with a Pointless Plants quality assured sticker, this means we have checked the plant and it meets our very high standards. ** Please note some plants will contain plastic around them which have been added by growers to protect their delicate leaves. We do our best not add single use plastic to our orders

We send our plants using a next day delivery trusted courier service which will give you shipping updates and the opportunity to rearrange delivery. We do leave a delivery instruction to leave box in a safe place as a quick delivery ensures quality of our plants are maintained. This should also avoid having to reschedule missed deliveries.

99% of the time our plants are delivered safely. Occasionally plants may arrive a little bit damaged. In this case send us a picture within 72hours and we will be more than happy to replace them.

We ship using a next day delivery but, sometimes we need a 3-7day period to process your order. This is because demand fluctuates, we may need extra packing time or plants availability has changed at the last minute. We try our best to make delivery as quick as possible and we are working very hard on reducing our dispatch time.

 

Returns & Refunds

If you receive your plants and they are damaged from delivery, we will happily replace them. Just send us a picture within 72 hours of receiving them.

If you have changed your mind before we have sent your plants we can give you a refund. After we have sent your plants you have 30 days to change your mind. If you have changed your mind you will have to send the plants back to us at your own cost and then we will action a refund. Please note the plants will have to be in a resalable condition for a refund to be given.

We are here for you

Send us an email, hello@pointlessplants.com

Call us or WhatsApp, 07308953372

We respond quickly and we are open 7 days a week 6am to 9pm.